Refund Policy

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At RedHat Construction, we take pride in delivering high-quality workmanship and excellent customer service. We understand that circumstances may arise where a refund is requested. Below is our refund policy to ensure clarity and fairness for both parties.

1. Deposits & Cancellations

• A deposit is required to secure your project and schedule work.

• Deposits are non-refundable once materials have been purchased or work has begun.

• If you cancel before any work or material purchases have been made, you may be eligible for a partial refund, minus administrative fees.

2. Unsatisfactory Work

• If you are not satisfied with the completed work, we will make reasonable efforts to address concerns and provide corrections within the agreed scope.

• Refunds for completed work will only be considered if RedHat Construction is unable to resolve major defects that fall within the contracted agreement.

3. Overpayment & Billing Errors

• Any overpayments or billing errors will be reviewed, and refunds will be processed within 7-14 business days after verification.

4. Junk Removal Services

• Refunds for junk removal services will not be issued once the service has been completed. If there is an issue with the service, we will work to resolve it promptly.

5. Special Circumstances

• Refunds outside of these terms may be considered at RedHat Construction’s discretion on a case-by-case basis.

How to Request a Refund

To request a refund, please contact us at 217-204-6579 or ricky@redhatbuilders.com with your project details, reason for the request, and any supporting documentation.